1. Definitions used in this Policy
2. Data protection principles we follow
3. What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of
Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (capitalised or not) – Refugee, Asylum seeker and Migrant Action (RAMA) CIC

We promise to follow the following data protection principles:

● Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We
always consider your rights before Processing Personal Data. We will provide you information
regarding Processing upon request.
● Processing is limited to the purpose. Our Processing activities fit the purpose for which
Personal Data was gathered.
● Processing is done with minimal data. We only gather and Process the minimal amount of
Personal Data required for any purpose.
● Processing is limited within a time period. We will not store your personal data for longer than
needed.
● We will do our best to ensure the accuracy of data.
● We will do our best to ensure the integrity and confidentiality of data.

The Data Subject has the following rights:

1. Right to information – meaning you have to right to know whether your Personal Data is being
   processed; what data is gathered, from where it is obtained and why and by whom it is
   processed.
2. Right to access – meaning you have the right to access the data collected from/about you.
   This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your
   Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to
   be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to
   restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to
   Processing of your Personal Data, for example in the case of direct marketing.
7. Right to object to automated Processing – meaning you have the right to object to automated
   Processing, including profiling; and not to be subject to a decision based solely on automated
   Processing. This right you can exercise whenever there is an outcome of the profiling that
   produces legal effects concerning or significantly affecting you.
8. Right to lodge a complaint – in the event that we refuse your request under the Rights of
   Access, we will provide you with a reason as to why. If you are not satisfied with the way your
   request has been handled, please contact us.
9. Right for the help of supervisory authority – meaning you have the right for the help of a
   supervisory authority and the right for other legal remedies such as claiming damages.
10. Right to withdraw consent – you have the right withdraw any given consent for Processing of
    your Personal Data.

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is
necessary for delivering you a product/service or to enhance your customer experience with us. We save
the information you provide us with in order for you to comment (where applicable) or perform other
activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example,
your shopping cart information, your IP address, your shopping, etc. This information is used to improve
your customer experience. When you use our services or look at the contents of our website, your
activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share
that information with us. This is either information you have provided them directly with or that they
have gathered about you on other legal grounds.

Publicly available information
We might gather information about you that is publicly available.

We use your Personal Data in order to:

● provide our service to you. This includes for example registering your account; providing you
with any products and services that you have requested; communicating and interacting with
you; and notifying you of changes to any services.
● enhance your customer experience;
● fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.


On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal
Data for the following purposes:

● to identify you;
● to provide you a service or to send you a product;
● to communicate either for sales or invoicing;


On the ground of legitimate interest, we Process your Personal Data for the following purposes:

● to administer and analyse our client base (purchasing behaviour and history) in order to
improve the quality of services offered;
● to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you services that are similar to your
purchasing history.


With your consent we Process your Personal Data for the following purposes:

● to send you newsletters (from us or our carefully selected partners);
● for other purposes we have asked your consent for.

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data
for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any
such data. We will use data outside the scope of this Policy only when it is anonymised. We save your
billing information and other information gathered about you for as long as needed for accounting
purposes or other obligations deriving from law, but not longer than 7 years.

We might process your Personal Data for additional purposes that are not mentioned here, but are
compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

● the link between purposes, context and nature of Personal Data is suitable for further
Processing;
● the further Processing would not harm your interests and
● there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

We do not share your Personal Data with strangers.

Personal Data is in some cases provided to our trusted partners in order to make providing the service to
you possible.

We only work with Processing partners who are able to ensure adequate level of protection to your
Personal Data. We disclose your Personal Data to third parties or public officials when we are legally
obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if
there are other legal grounds for it.

We do our best to keep your Personal Data safe.  We use safe protocols for communication and
transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor
our systems for possible vulnerabilities and attacks.

Even though we try our best we cannot guarantee the security of information. However, we promise to
notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or
interests. We will do everything we reasonably can to prevent security breaches and to assist authorities
should any breaches occur. If you have an account with us, note that you must keep your username and
password secret.

We do not intend to collect or knowingly collect information from children. We do not target children
with our services.

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track
users’ movements, and to collect information about users. This is done to enhance your experience with
us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make
sites work. Only we can access the cookies created by our website. You can control your cookies at the
browser level. Choosing to disable cookies may hinder your use of certain functions.

● Necessary cookies – these cookies are required for you to be able to use some important
features on our website, such as logging in. These cookies do not collect any personal
information.
● Functionality cookies – these cookies provide functionality that makes using our service more
convenient.
● Analytics cookies – these cookies are used to track the use and performance of our website
and services.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control
some third party cookies by using a privacy enhancement platform such
as optout.aboutads.info or youronlinechoices.com.

For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has its own Privacy Policy which you
can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out
page.

Contact Information = Supervisory Authority Phone: 0303 123 1113

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made 20 November 2025.