{"id":6254,"date":"2026-03-04T20:33:02","date_gmt":"2026-03-04T20:33:02","guid":{"rendered":"https:\/\/rama.org.uk\/?page_id=6254"},"modified":"2026-03-04T21:47:57","modified_gmt":"2026-03-04T21:47:57","slug":"our-policies","status":"publish","type":"page","link":"https:\/\/rama.org.uk\/tl\/our-policies\/","title":{"rendered":"Our Policies"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-f12375b2 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-070a4b0c uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h4 class=\"uagb-ifb-title-prefix\">Action is the antidote to despair<\/h4><div class=\"uagb-ifb-separator\"><\/div><h2 class=\"uagb-ifb-title\">Supporting Refugees, Asylum Seekers<br>and People with No Recourse to Public Funds<\/h2><\/div><div class=\"uagb-ifb-button-wrapper wp-block-button\"><a href=\"https:\/\/www.google.com\/maps\/place\/RAMA+(formerly+Refugee+Action+-+Colchester)\/@51.8879158,0.8981249,17z\/data=!3m2!4b1!5s0x47d904f9d75a9a91:0x8981b2892701a5df!4m6!3m5!1s0x47d90516bdb7513f:0x9962c9ab29832c87!8m2!3d51.8879125!4d0.9006998!16s%2Fg%2F11f9wfhm61?entry=ttu&amp;g_ep=EgoyMDI1MTIwMS4wIKXMDSoASAFQAw%3D%3D\" class=\"uagb-infobox-cta-link wp-block-button__link\" target=\"_blank\" rel=\"noopener noreferrer\" onclick=\"return true;\"><span class=\"uagb-inline-editing\">VISIT US<\/span><\/a><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-e947756a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-afe08bf3\">\n<div class=\"wp-block-uagb-info-box uagb-block-252663dd uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h2 class=\"uagb-ifb-title\">Our Policies<\/h2><\/div><div class=\"uagb-ifb-separator\"><\/div><p class=\"uagb-ifb-desc\">At RAMA we are committed to transparency, accountability and safeguarding the wellbeing of everyone who engages with our organisation.<br>Below you can find our key organisational policies.<\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-ff54988c\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-425af481\"><h2 class=\"uagb-heading-text\"><strong>Safeguarding Policy<\/strong><\/h2><\/div>\n\n\n\n<p>How we protect children, adults at risk and vulnerable individuals who engage with our services.<\/p>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-e2f3c53c\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap\">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-a8bdea09 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"https:\/\/rama.org.uk\/wp-content\/uploads\/2026\/03\/RAMA-Safeguarding-Policy-2025-26.pdf\" rel=\"follow noopener\" target=\"_blank\" role=\"button\"><div class=\"uagb-button__link\">Download policy<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-77d04ac7\"><h2 class=\"uagb-heading-text\">Compliments and Complaints Policy<\/h2><\/div>\n\n\n\n<p>How feedback and complaints can be raised and how they are handled.<\/p>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-258d4f76\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap\">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-3d1b4682 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"https:\/\/rama.org.uk\/wp-content\/uploads\/2026\/03\/RAMA-Compliments-and-Complaints-Policy.pdf\" rel=\"follow noopener\" target=\"_blank\" role=\"button\"><div class=\"uagb-button__link\">Download policy<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-d8492db0\"><h2 class=\"uagb-heading-text\">Privacy Policy<\/h2><\/div>\n\n\n\n<p>How RAMA collects, processes and protects personal data.<\/p>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-18fa476e\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap\">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-434d08c3 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"https:\/\/rama.org.uk\/tl\/privacy-policy\/\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Read policy<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Safeguarding Policy How we protect children, adults at risk and vulnerable individuals who engage with our services. Compliments and Complaints Policy How feedback and complaints can be raised and how they are handled. Privacy Policy How RAMA collects, processes and protects personal data.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6254","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"ab@rama.org.uk","author_link":"https:\/\/rama.org.uk\/tl\/author\/abrama-org-uk\/"},"uagb_comment_info":0,"uagb_excerpt":"Safeguarding Policy How we protect children, adults at risk and vulnerable individuals who engage with our services. Compliments and Complaints Policy How feedback and complaints can be raised and how they are handled. Privacy Policy How RAMA collects, processes and protects personal data.","_links":{"self":[{"href":"https:\/\/rama.org.uk\/tl\/wp-json\/wp\/v2\/pages\/6254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rama.org.uk\/tl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rama.org.uk\/tl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rama.org.uk\/tl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rama.org.uk\/tl\/wp-json\/wp\/v2\/comments?post=6254"}],"version-history":[{"count":10,"href":"https:\/\/rama.org.uk\/tl\/wp-json\/wp\/v2\/pages\/6254\/revisions"}],"predecessor-version":[{"id":6271,"href":"https:\/\/rama.org.uk\/tl\/wp-json\/wp\/v2\/pages\/6254\/revisions\/6271"}],"wp:attachment":[{"href":"https:\/\/rama.org.uk\/tl\/wp-json\/wp\/v2\/media?parent=6254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}